‘It appears like Apple does not have a clue’ find out how to repair notifications bug, says one affected consumer

“I’ve reset my iPhone to manufacturing facility settings extra instances than I can bear in mind,” recounts Beth, a reader who has been affected by the notifications bug for months.

“Quickly after my iPhone put in the brand new replace final 12 months [iOS 14], my iPhone stopped exhibiting me when new messages are available. I take care of my aged mother and father, and between them, my children, and work, I acquired a whole lot of popups every single day,” Beth tells me.

“After which they stopped.”

Should learn: Why is iOS 14 so dangerous?

Beth did what most of us would do confronted with such an issue — fiddle with some setting, examine the amount, and swap the cellphone off and one — earlier than doing what she thought was the precise factor, and acquired in contact with Apple help.

“Since I purchased my iPhone from the native Apple store a few years earlier, my first thought was to go there and speak to the employees. They’ve all the time been very useful after I’ve had issues with my MacBook, and helped me choose a MacBook for my mother and father. The employees on the retailer have been sort and useful. However due to the pandemic, I used the chat help. 

“At first, issues appeared promising and it appeared prefer it was simple to repair, and the agent helped me make a backup and walked me by way of find out how to reset my iPhone.”

Having each handled Apple help quite a bit, and talked to lots of of different individuals who have, the Erase All Content material and Settings reset, which wipes the iPhone clear, is a typical first port of name for fixing odd behaviors. It is a nuclear choice that can lead to misplaced knowledge, and reloading the whole lot again can take time, nevertheless it often does the trick.

“I believed that may be the tip of it. It wasn’t.”

Not relating to this bug.

Beth then takes me by way of weeks and months of issues. She tells me that notifications appeared to come back again for some time after the resets (though she was positive she missed some, however places that right down to nervousness), however after just a few days her iPhone would fall silent once more.

Not having a dependable iPhone is dangerous sufficient, however not having a dependable iPhone throughout a pandemic when digital communication was all that many needed to be in contact, was far worse. 

“I’ve spent a whole lot of time speaking to Apple, and so they’ve had me reset my iPhone quite a bit,” Beth tells me. “I inform them that I’ve finished that earlier than, however that does not appear to matter. I’ve misplaced a whole lot of time, and I do know I’ve misplaced some images, however the factor that I’ve actually misplaced is with the ability to be there for my household. Work was getting aggravated with me, and my mother was beginning to really feel like I used to be ignoring her.

“It appears like Apple does not have a clue find out how to repair my iPhone, and was sending me spherical and spherical in circles, hoping one thing would work or I might hand over and go away. I’ve even had tech help individuals take over my iPhone to do some exams and the whole lot.

“The iPhone’s wonderful, apparently.’

“It was terrible. I used to be making an attempt my finest to get it mounted, and I used to be letting individuals down. There have been instances, nonetheless are, after I suppose it was one thing I did flawed, or that I used to be simply silly. Then I came upon that others have been having the identical downside.”

The conclusion to this story is one which fairly just a few individuals affected by this bug have chosen to do.

“Ultimately, I could not dwell with a cellphone that was unreliable, so I purchased an inexpensive one off the web. It isn’t an iPhone, and does not have issues like FaceTime, nevertheless it works. I needed to train my mother and father find out how to use Zoom and Messenger, however I am positive I wasn’t the one one.”

This bug is an odd, but persistent one for positive. It is onerous to inform how widespread it’s, and it is even unclear as to when it began (a number of readers have instructed me that they observed an issue with notifications previous to iOS 14 touchdown), however having dealt with a number of iPhones affected by this bug, I can inform you that it is actual.

And I am stumped as to what the issue is. One reader instructed me how they have been by way of three alternative iPhones, and the issue persists.

Others are switching to Android.

I requested Beth what she had finished together with her iPhone.

“It is in a drawer. I’ve not switched it on for weeks. I do not suppose I might convey myself to belief it once more.”