American Categorical introduced the enlargement of its Digital Receipts initiative this week, offering customers with extra detailed data on Amazon purchases.
The bank card big initially rolled out the Digital Receipts function in February, giving all card holders within the US extra details about the issues they purchased from sure retailers, together with retailer identify, brand, order quantity, date of order, gadgets bought, particulars of value and service provider description.
Now, American Categorical will do the identical for Amazon purchases, offering order numbers and supply particulars.
Ramesh Devaraj, vp of world service provider processing and coverage at American Categorical, defined that the corporate commissioned a variety of surveys that discovered customers are purchasing on-line greater than ever and wish digital receipts, with 81% saying it will assist them differentiate between fraudulent costs and bonafide ones.
Greater than 71% stated it will make them much less prone to dispute costs and 75% stated it will enhance their buyer expertise. Almost 80% of retailers surveyed additionally stated offering digital receipts would enhance buyer expertise and would permit them to “keep away from pointless disputes and chargebacks.”
“We all know our prospects worth transparency and depend on us to introduce new services that make their lives simpler,” Devaraj stated.
“With this in thoughts, we rolled out Digital Receipts with a choose group of Retailers earlier this yr and are excited to proceed to evolve the product right now with Amazon. Digital Receipts is without doubt one of the some ways we’re evolving to help with our prospects’ altering wants and we’re excited to proceed constructing on this progress and increase to extra Retailers sooner or later.”
The corporate stated the function is a component of a bigger partnership with Verifi. Shoppers on the lookout for digital receipts for Amazon purchases will likely be despatched to the AmericanExpress.com web site or the Amex cell app.