A couple months ago, some Surface Laptop 3 customers reported they were seeing hairline fractures in their screens that seemingly appeared out of nowhere. Today, May 8, Microsoft is responding publicly as to what’s happening and what the company is planning to do for those affected.
“(We) have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” said officials in a note on the Surface support site.
Microsoft is asking those who have had this issue to contact Microsoft Support to initiate a free repair during the warranty period of the device. And anyone who may have paid to have this repair made to their Surface Laptop 3s (either 13- or 15-inch) will be able to contact Microsoft Support “to learn about reimbursement.”