Microsoft will repair for free spontaneously cracking screens on Surface Laptop 3


Credit: Microsoft

A couple months ago, some Surface Laptop 3 customers reported they were seeing hairline fractures in their screens that seemingly appeared out of nowhere. Today, May 8, Microsoft is responding publicly as to what’s happening and what the company is planning to do for those affected.

“(We) have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause,” said officials in a note on the Surface support site.

Microsoft is asking those who have had this issue to contact Microsoft Support to initiate a free repair during the warranty period of the device. And anyone who may have paid to have this repair made to their Surface Laptop 3s (either 13- or 15-inch) will be able to contact Microsoft Support “to learn about reimbursement.”

This free

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End-users failing to protect themselves online

The UK’s new army of remote workers are failing to take the necessary precautions to protect their online identity, prioritising convenience and speed of access to online services over their personal security, risking repercussions for their employers.

This is the headline finding of a research study of 4,000 people in the UK and US, which was conducted by pollsters at YouGov on behalf of Callsign, an identity and authorisation specialist. It found worrying levels of overconfidence in the security of people’s credentials – 77% believed their banking passwords were secure, 74% said the same about their online shopping accounts, and 71% about their work network logins.

Ahead of World Password Day on 7 May, Callsign said this went some way to explaining why 52% of online shoppers said that they had no plans to update their passwords, a figure that rises to 54% of remote workers and 55%

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Black Hat and DEF CON security conferences to take place in a virtual format

Black Hat and DEF CON, the two biggest cyber-security conferences of the year, have canceled their in-person events today and announced plans to go with a virtual conference format in light of the COVID-19 (coronavirus) pandemic.

The two conferences were initially scheduled to take place in Las Vegas back to back in the first two weeks of August 2020, with Black Hat from August 1 to August 6, and with DEF CON from August 7 to August 9.

The two are now following in the footsteps of many other cyber-security conferences who canceled or went with a virtual format since the onset of the COVID-19 pandemic in February this year.

While details are still scant at the moment, both conferences will live-stream talks to paying attendees.

No changes in dates have been announced, and both conferences are expected to take place during their previously announced dates.

While the Black Hat

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BT claims positives amid challenging fiscal year

Despite posting year-on-year decreases in revenue, profits and EBITDA, leading UK telco BT is claiming to have a had “positive” 2019/20 year, with results that it said were in line with expectations

Yet even as it was lauding, it had completed the third phase of a £1.6bn transformation programme a year ahead of schedule, the telco warned that it was embarking on radical “modernisation and simplification” programme that would remove legacy products and services to deliver gross annualised savings of £2bn over the next five years.

For the fiscal year ended 31 March 2020, BT reported revenue of almost £23bn, down 2% annually mainly due said the company to reflecting the impact of regulation, declines in legacy products, strategic reductions in low margin business and divestments.

Adjusted was EBITDA £7.9bn, down 3% compared with the previous fiscal year due to lower revenue and investment in customer experience, partly offset by

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